Information, not legal advice. RefundRules summarizes US DOT rules from 14 CFR Part 260. It does not know your ticket, the airline's records, or facts you leave out. Confirm with the airline and the DOT before relying on it.

JetBlue Wi-Fi, seat or extra fee not delivered? Refund rules

If you paid JetBlue for Wi-Fi, a seat or another extra and did not get it through no fault of yours, the fee must be refunded.

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Paid extras not provided

Fees for ancillary services such as seat selection or Wi-Fi must be refunded promptly and automatically if the service was not provided through no fault of the consumer.

14 CFR 260.4

Refund deadline

7 business days for credit card purchases; 20 calendar days for cash, check, debit card and other forms of payment. Note: the DOT consumer page says 20 business days; the regulation text says 20 calendar days.

14 CFR 260.2 (Prompt refund); 14 CFR 374.3

What to do now with JetBlue

1. Write down what you paid for, such as Wi-Fi, a seat selection, extra legroom or a meal, and what was not delivered.
2. Ask JetBlue in writing for a refund of the fee to your original form of payment and cite 14 CFR 260.
3. Keep screenshots or receipts and the date of your request.
4. If it is not paid in time, file a DOT complaint.

Common questions

Can I get a refund from JetBlue for Wi-Fi that did not work?

If you paid for a service you did not receive through no fault of your own, the rule says the fee must be refunded.

Do I get my JetBlue seat fee back if I did not get the seat?

Yes, when you paid for a specific seat or upgrade and the airline did not provide it through no fault of yours.

How fast must JetBlue pay?

7 business days for credit card purchases and 20 calendar days for other payment types.

What if I booked through an agency?

The merchant of record owes the refund, so start with the agency if it charged your card.

Official sources: DOT refunds, DOT automatic refund rule, file a DOT complaint. This page is not affiliated with JetBlue.