Information, not legal advice. RefundRules summarizes US DOT rules from 14 CFR Part 260. It does not know your ticket, the airline's records, or facts you leave out. Confirm with the airline and the DOT before relying on it.

Frontier Airlines Wi-Fi, seat or extra fee not delivered? Refund rules

If you paid Frontier Airlines for Wi-Fi, a seat or another extra and did not get it through no fault of yours, the fee must be refunded.

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Paid extras not provided

Fees for ancillary services such as seat selection or Wi-Fi must be refunded promptly and automatically if the service was not provided through no fault of the consumer.

14 CFR 260.4

Refund deadline

7 business days for credit card purchases; 20 calendar days for cash, check, debit card and other forms of payment. Note: the DOT consumer page says 20 business days; the regulation text says 20 calendar days.

14 CFR 260.2 (Prompt refund); 14 CFR 374.3

What to do now with Frontier

  1. Write down what you paid for, such as Wi-Fi, a seat selection, extra legroom or a meal, and what was not delivered.
  2. Ask Frontier in writing for a refund of the fee to your original form of payment and cite 14 CFR 260.
  3. Keep screenshots or receipts and the date of your request.
  4. If it is not paid in time, file a DOT complaint.

Common questions

Can I get a refund from Frontier for Wi-Fi that did not work?

If you paid for a service you did not receive through no fault of your own, the rule says the fee must be refunded.

Do I get my Frontier seat fee back if I did not get the seat?

Yes, when you paid for a specific seat or upgrade and the airline did not provide it through no fault of yours.

How fast must Frontier pay?

7 business days for credit card purchases and 20 calendar days for other payment types.

What if I booked through an agency?

The merchant of record owes the refund, so start with the agency if it charged your card.

Want the exact wording? Run the free checker. If a refund is likely owed, you can get a ready to send claim letter and DOT complaint pack for $5.

Official sources: DOT refunds, DOT automatic refund rule, file a DOT complaint. This page is not affiliated with Frontier Airlines.